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RETURNS & EXCHANGES

RETURNS

 

To return your items for a full refund or exchange you must return within 14 days of receiving your items. The garment must not have been worn or washed and it must be returned in its original condition with all its original protective packaging included.

 

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How to return an item:

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  1. Please fill in the returns form so we know who's returning the parcel. If you did not receive one please attach a label inside with your full name & order number

  2. Pack up your parcel - making sure to include your returns form!

  3. Return to us at the following address, please make sure your parcel is tracked


 

RETURN ADDRESS

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Monarchy Equestrian Limited

5 Chiltern Gardens

Bromley

Kent BR2 0PT

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Terms of Refund or Exchange

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  • We reserve the right to not refund you, if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you.

  • We will refund you within 14 days of receiving the return, you do not need to email us to let us know that you are returning it.

  • Please ensure you use tracking when sending parcels back to us.

  • We do not offer free returns nor will we refund the original shipping cost, with the exception of faulty items. All returns to us, are shipped at your own cost. 

  • Sale items are non-returnable. 

  • Please make sure all returns are sent tracked and you have included a returns form or attached a label that includes your full name & order number inside your parcel. 

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