RETURNS AND EXCHANGES

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Although returns are free, you will be responsible for covering the costs of shipping your items back to us. Please keep a proof of postage, consider using a trackable shipping method and make sure you have included a returns form or attached a label that includes your full name & order number inside your parcel. Monarchy Equestrian will not be responsible for any customs or import duties on returned good and the items remain your responsibility until they arrive back to us.

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Refunds:

We hope you love your Monarchy Equestrian items, however if they not to satisfaction we are happy to refund or exchange your items for free.

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Please note our socks are non-returnable. 

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Please email to let us know about your refund or exchange. Someone from our customer service team will advise you on stock levels for an exchange and send you a returns form to fill out.

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1. Complete your returns form. If you don’t have one, please email us @ info@monacrchyequestrian.com.

2. Once you have received your returns form, please print and fill the form in and include this in your parcel.

3. Please then re package your item/s and send back to the address above or detailed on the returns form. Please make sure the items are in suitable packaging as we cannot be held liable if damaged on return.

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Returning your Monarchy Equestrian item:

C/O Monarchy Equestrian

5 Chiltern Gardens

Bromley

Kent

BR2 0PT

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International Returns:

When returning a product to us, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – Should we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges. 

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Refunds:

As soon as you return your item, we will inspect it to make sure it is in line with our returns policy. You will then get a notification of a refund if it is approved. Your refund will be processed automatically and go back onto your original payment method.

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Exchanges:
We are happy to exchange any item free of charge for you. Please follow the returns steps and inform us of the items you wish to exchange. We will then send out your new items once we receive the original items back to us in an unworn condition.

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Sale Items:
Unfortunately sale items are only available for exchange and are not refundable.

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Faulty Items:

We try to create the highest quality clothing possible for our customers however sometimes there can be manufacturing defects. Please email us directly if you believe your purchase is faulty: info@monarchyequestrian.com  We can then discuss the issue and the next steps.

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